Schedule Validation

Maximized patient care time by reducing administration tasks for Charge Nurses by 10-15 minutes.

Maximized patient care time by reducing administration tasks for Charge Nurses by 10-15 minutes.

My role

Product Designer

The team

•Lead Frontend Engineer

•Product Manager

•Lead UX Designer

Timeline

2 weeks

Final iteration sent for stakeholder approval.

What is Issio Solutions?
What is Issio Solutions?

Issio Solutions is a healthcare workforce optimization platform.

Nurses and other staff at VA hospitals use it to schedule and track hours worked.

Tracking staff hours accurately is critical to meeting the government-required Nursing Hours per Patient Day (NHPPD).

Why schedule validation important?
Why schedule validation important?

Charge Nurses must notify Nurse Managers of staff scheduling changes during shifts for NHPPD compliance.

The Problem

The Problem

The Problem

The current method of validating schedule changes is inefficient and can lead to mistakes.

The current method of validating schedule changes is inefficient and can lead to mistakes.

It is a manual process that involves printing a schedule, crossing out shifts, handwriting changes, and finding a Nurse Manager to physically hand it to.

It is a manual process that involves printing a schedule, crossing out shifts, handwriting changes, and finding a Nurse Manager to physically hand it to.

My responsibility
My responsibility

Enable Charge Nurses to validate schedules directly within Issio's scheduling platform, which they already use for other tasks.

The feature should be accessible from an existing screen.

I need to use the existing design system and write the copy.

Empathy

Answering the W's
Answering the W's

Who is this for?

Charge Nurses

•On their feet most of their shift
•Interacting with patients, families, & doctors
•Stressed

When do they do this?

Last task of their shift

•A shift is 8, 10, or 12 hours

Where are they?

Hospital

•Beeping monitor & alarms
•Intercomm announcements
•Bright fluorescent lights
•Patients wheeled by on stretchers

What do they need?

Team meeting

I met with the team to review acceptance criteria, brainstorm ideas, & consider feasibility within our timeline.

Who is this for?

Who is this for?

Charge Nurses

Charge Nurses

•On their feet most of their shift
•Interacting with patients, families, & doctors
•Stressed

When do they do this?

When do they do this?

Last task of their shift

Last task of their shift

•A shift is 8, 10, or 12 hours

•A shift is 8, 10, or 12 hours

Where are they?

Where are they?

Hospital

Hospital

•Beeping monitor & alarms
•Intercomm announcements
•Bright fluorescent lights
•Patients wheeled by on stretchers

What do they need?

What do they need?

Team meeting

Team meeting

I met with the team to review acceptance criteria, brainstorm ideas, & consider feasibility within our timeline.

The design

Content-first approach
Content-first approach

Acceptance Criteria

  1. Show day, evening, & night shift bands

  2. Button to validate

  3. Scheduled staff members

  4. Shift times

  5. Total hours

  6. Schedule change

  7. Who made the change

  8. When the change was made

  9. Who validated the changes

  10. Validation status

Iteration 1

Iteration 1

All elements visible

All elements visible

Charge Nurses can see all elements given in the acceptance criteria. The blue indicates a schedule change that needs to be validated. Green indicates it's been validated.

Charge Nurses can see all elements given in the acceptance criteria. The blue indicates a schedule change that needs to be validated. Green indicates it's been validated.

PM Feedback

PM Feedback

Hide the details

Hide the details

Charge Nurses can validate the entire shift band without seeing each individual change.

Charge Nurses can validate the entire shift band without seeing each individual change.

Based on feedback, I redesigned the modal to hide details behind a collapsible chevron and adjusted the color coding. Pending validation statuses are now yellow, signaling caution and contrasting with the blue brand colors.

Based on feedback, I redesigned the modal to hide details behind a collapsible chevron and adjusted the color coding. Pending validation statuses are now yellow, signaling caution and contrasting with the blue brand colors.

Feedback was positive.

The team agreed it was ready for development.

But wait!

Charge Nurses are tired.

Validating a schedule cannot be undone.

Maybe one click is too easy?

I added a confirmation modal to give Charge Nurses pause to be sure this is the action they want to take. We should also let them know that the action cannot be undone. See the entire flow below.

I added a confirmation modal to give Charge Nurses pause to be sure this is the action they want to take. We should also let them know that the action cannot be undone. See the entire flow below.

Results

Stakeholders estimated this will save Charge Nurses 10-15 minutes at the end of every shift. This time can be used for patient care.

Stakeholders estimated this will save Charge Nurses 10-15 minutes at the end of every shift. This time can be used for patient care.

Happy nurses. Happy patients.

Happy nurses. Happy patients.

What would I do differently?
What would I do differently?

There are color contrast issues that do not meet WCAG standards in the legacy design system. I brought these issues up with the team and we were going to address them in an upcoming rebrand.

There are color contrast issues that do not meet WCAG standards in the legacy design system. I brought these issues up with product and design and we were going to address them with an upcoming rebrand.

________________________________

See a summary of my work with DuPont.

View DuPont Summary of Work

Thanks for stopping by!
I’m open to full-time roles, contract opportunities, or freelance projects.

Send me a message!

uxdesignerdan@gmail.com

Thanks for stopping by!
I’m open to full-time roles, contract opportunities, or freelance projects.

Send me a message!

uxdesignerdan@gmail.com

_____________________________________________________________________

See a summary of my work with DuPont.

View DuPont Summary of Work

Thanks for stopping by!
I’m open to full-time roles, contract opportunities, or freelance projects.

Send me a message!

uxdesignerdan@gmail.com

Thanks for stopping by!
I’m open to full-time roles, contract opportunities, or freelance projects.

Send me a message!

uxdesignerdan@gmail.com

Thanks for stopping by!
I’m open to full-time roles, contract opportunities, or freelance projects.

Send me a message!

uxdesignerdan@gmail.com

© Dan O'Malley 2025